We offer shipping insurance on all orders through Route; to insure your package please make sure that shipping protection is enabled at checkout. If your package arrives damaged, but you did not choose to include Route protection there will be nothing we can do. By choosing not to include Route package protection, you are acknowledging that you accept responsibility should your item(s) arrive damaged. MerchNow cannot issue a refund or a replacement for any items damaged in transit.
Please note: All vinyl is subject to minor cosmetic defects, cosmetic damages, or cosmetic differences due to the nature of the vinyl pressing and shipping process. Cosmetic defects or damage that does not impact the sound quality or playback of the vinyl itself is not covered by Route protection or by MerchNow. There will be no reshipment or reimbursement available for minor cosmetic defects or damage to vinyl/vinyl sleeves.
Due to the unpredictability of handling in shipping, we cannot guarantee that CD or cassette cases will arrive undamaged, as they can crack and or break easily, even within adequate packaging. All items are guaranteed to leave our facility in perfect condition. There will be no reshipment or reimbursement available for cracks or defects of any kind on CD or Cassette cases.
Please see the list below for insured and uninsured shipping methods through UPS and USPS. Any insured methods are eligible for a claim to be filed with UPS/USPS, should your package be lost or damaged. We strongly encourage that you purchase Route for extra protection as the claims process through USPS and UPS can be long and drawn out.
- All other UPS - Insured up to $100
- USPS Priority - Insured up to $100
- USPS Media Mail - Not Insured
- USPS First Class - Not Insured
- USPS Parcel Select Ground – Not Insured
- USPS Ground Advantage - Insured up to $100
- USPS International First Class - Not Insured
- USPS International Priority - Insured up to $200
International shipments may be subject to customs fees. MerchNow is not responsible for collecting or paying these fees. Customs fees are the sole responsibility of the purchaser and will vary by country and product value. We have no control over how much will be due and cannot provide reimbursement.
Return to Senders
USPS charges a return to sender fee for packages shipped via USPS Media Mail or USPS Parcel Select. If you choose to ship your package via Media or Parcel and it is returned to us, this fee will be deducted from your total refund. If you would like your order reshipped instead of refunded and there is a return to sender fee on the package, you will be invoiced for the amount of the fee and applicable shipping costs to send the package back out.
The original shipping fee on your order cannot be refunded when your package is returned to us. When it is returned, we will process a refund for the items purchased and any applicable taxes.
If your package is being returned to sender and you would like it reshipped, please email email@example.com