We will turn your order around as quickly as possible. The shipping estimates are not guaranteed and we cannot guarantee an exact date that your order will arrive. International orders are subject to arriving an additional 7-14 business days later than the estimated date of delivery. Please note that if you order a pre-order item with other items, we will not ship your order until the pre-order item is to be shipped.
We ask that you email us only if it has been over 4 weeks since placing your order, unless it is a pre-order. In the event you believe a package is lost or stolen, please contact us immediately. When you email us, you must include the date you placed order, your order number, your name, your address, and a description of what you ordered. Not including this information will delay a response from us.